Shipping policy

Thank you for shopping with ChillHammock. This Shipping Policy explains how we process, ship, and deliver orders placed through chillhammock.space.

By placing an order with us, you agree to the shipping terms below.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is successfully received.

Processing time includes order verification, payment confirmation, product preparation, packing, and handoff to the shipping carrier.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, holidays, promotional periods, or high order volume, processing may take longer than usual. If there is a significant delay with your order, we will contact you by email when possible.

2. Shipping Locations

We ship to the locations available at checkout on chillhammock.space.

Shipping availability may vary depending on the product, destination, carrier service, and current logistics conditions.

If your location is not available at checkout, we may not currently ship to your area.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout before payment is completed.

Shipping rates may vary based on:

Delivery destination
Product size and weight
Shipping method
Carrier availability
Order value
Promotional offers, if applicable

Any free shipping offers, if available, will be clearly displayed on our website or at checkout.

4. Estimated Delivery Time

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Typical delivery estimates may range from 7–20 business days, unless a different estimate is shown at checkout or in your order confirmation.

Please note that delivery estimates are not guaranteed. Delays may occur due to:

Carrier delays
Weather conditions
Customs processing
Incorrect or incomplete addresses
Holiday shipping volume
Remote delivery locations
Security checks
Events beyond our control

5. Order Tracking

Once your order has shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for your order.

Please allow time for tracking information to update after the carrier receives the package. In some cases, tracking updates may take several business days to appear.

If you have not received tracking information or need help locating your order, contact us at:

Email: support@chillhammock.space

Please include your order number and the email address used at checkout.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

Full name
Street address
Apartment, suite, or unit number
City
Province, state, or region
Postal or ZIP code
Country
Phone number
Email address

ChillHammock is not responsible for delays, failed deliveries, lost packages, or additional fees caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address mistake, contact us immediately at support@chillhammock.space. We cannot guarantee that changes can be made after an order has been processed or shipped.

7. Lost, Delayed, or Stolen Packages

Once a package has been handed to the shipping carrier, delivery is managed by the carrier.

If your tracking shows that your package was delivered but you have not received it, please:

Check around your delivery location.
Ask household members, neighbors, building staff, or your local mailroom.
Contact the shipping carrier directly for delivery details.
Contact us if you still need support.

ChillHammock is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. However, we will do our best to assist you in investigating the issue.

8. Failed Delivery or Returned Packages

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, or unclaimed package, we will contact you when possible.

Customers may be responsible for reshipping fees, return shipping charges, or carrier-related fees.

If a refund is issued for a returned package, original shipping costs and any carrier fees may be deducted from the refund unless otherwise required by law.

9. Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by your country, province, state, or local authorities.

These charges are the responsibility of the customer unless otherwise stated at checkout.

ChillHammock is not responsible for delays caused by customs, border inspections, or import regulations.

10. Shipping Restrictions

Some products may not be available for shipping to certain locations due to size, weight, carrier limitations, legal restrictions, or logistics issues.

We reserve the right to cancel and refund orders that cannot be shipped to the destination provided.

11. Multiple Shipments

If your order includes multiple items, they may be shipped separately depending on product availability, warehouse location, or carrier logistics.

If your items arrive separately, you may receive more than one tracking number.

12. Pre-Orders or Backordered Items

If an item is listed as a pre-order or backordered product, the estimated shipping date will be shown on the product page or communicated by email when possible.

Orders containing pre-order or backordered items may ship once all items are available, unless separate shipping is arranged.