Contact information
At ChillHammock, we are here to help you with product questions, order support, shipping information, returns, refunds, and general inquiries.
Please use the contact information below to reach our customer support team.
Store Information
Business Name: ChillHammock
Website: chillhammock.space
Email: support@chillhammock.space
Phone: +1 905-529-1392
Store Address
ChillHammock
222 Catharine St N
Hamilton, ON L8L 4S6
Canada
Customer Support Email
For the fastest support, please contact us by email:
When contacting us about an existing order, please include:
- Your full name
- Your order number
- The email address used at checkout
- A clear description of your question or issue
- Photos or videos, if your inquiry involves a damaged, defective, or incorrect item
Providing this information helps us respond more efficiently.
Customer Support Phone
You may also contact us by phone:
+1 905-529-1392
If we are unable to answer immediately, please leave a clear message with your name, order number if applicable, and contact information.
Support Hours
Our standard customer support hours are:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed
Public Holidays: Closed
Support hours are based on local time in Hamilton, Ontario, Canada.
Response Time
We aim to respond to customer inquiries within 1–3 business days.
Response times may be longer during weekends, holidays, high-volume sales periods, or unexpected service disruptions.
Common Reasons to Contact Us
You can contact ChillHammock for help with:
- Product information
- Sizing and product recommendations
- Order confirmation
- Order changes or cancellation requests
- Shipping and tracking updates
- Damaged, defective, or incorrect items
- Return and refund requests
- Payment questions
- General customer support
Before Contacting Us
Before contacting us, please check your order confirmation email and tracking email, if available. These emails may contain helpful details about your order status, shipping method, and delivery updates.
If your question relates to returns, refunds, or shipping, please review our Return and Refund Policy and Shipping Policy for detailed information.
Important Notice
Please ensure that any information you provide to us is accurate and complete. ChillHammock is not responsible for delays caused by incomplete order details, incorrect email addresses, or missing information in your support request.
We look forward to helping you create a calm, comfortable, and relaxing experience with ChillHammock.